TRAINING FUNCTION TO ENHANCE HUMAN RESOURCES CAPACITY TO IMPROVE THE QUALITY OF PUBLIC SERVICES
DOI:
https://doi.org/10.3007/zehp6205Keywords:
Capacity Building, Human Resources, Knowledge Change, Skills, Attitude, Communication, Morale, Obedience, Public Satisfaction, Efficiency, EffectivenessAbstract
This research aims to analyze the function of training to improve the quality of public services in the ministry, identify factors that influence the effectiveness of human resources training, and provide strategic recommendations for the development of effective and sustainable training programs.
Qualitative research methodology is used to examine instruments and analyze problems that cause training that is not contextualized to local realities, lacks adequate evaluation mechanisms, and is not aligned with complex social challenges; this limits the capacity of staff to provide good quality services to the demand for social services including the community, and to manage emergencies and services for vulnerable groups.
The finding of this research is to improve the quality of public services in MSSI-RDTL through general training as a mechanism to increase human resource capacity, including aspects of technical skills, attitude (communication, morale, obedience), and public satisfaction.
The recommendation of this research is that training must be contextualized in the sense that it must be certain, targeted, sustainable and visionary, systematically monitored and supported by institutional mechanisms (monitoring, evaluation, continuous resources) must be a key element to increase efficiency, effectiveness, skills, attitude and public satisfaction.
As the key points of this research, the researcher put forward a more academic thought such as “training is not a cost but an investment in dignity and social justice.
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